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LAX, URW Unveil New T3 Dining And Retail

Los Angeles World Airports (LAWA), in partnership with Unibail-Rodamco-Westfield Airports (URW) and Delta Air Lines, has unveiled a new elevated dining and retail experience opening next month as part of the reimagined Terminal 3 at Los Angeles International Airport...

Fewer Flights, Crowded Terminals Impact Customer Satisfaction

Overall air traveler satisfaction with North American airports is down 25 points (on a 1,000-point scale) this year as travelers encounter fewer flights, more crowded terminals and sparse food and beverage offerings, according to a new study released by J.D. Power....

Delta CEO Shares Insights At ACI-NA Conference

Data sharing and an increase in the cap on Passenger Facilities Charges will likely continue to be divisive issues between airlines and airports, based on comments made by Delta Air Lines CEO Ed Bastian on Wednesday. Speaking at the annual Airports Council...

AX Awards Nominations Now Open!

AXN is now seeking nominations for its 2023 Airport and Concessions Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and find out how to nominate. Nominations are open to subscribers only, subscribe now to participate.

Ward Joins Bambuza As CDO

Ward Joins Bambuza As CDO

Bambuza Hospitality Group, an ACDBE-certified travel retail and restaurant specialist, has named Erik Ward to the role of chief development officer. Ward will oversee expansion and partnerships, and is tasked with further growing BHG’s airport and street-side...

Lynx Air Plans January International Launch

Lynx Air Plans January International Launch

Lynx Air, the ultra-low-cost Canadian start-up carrier, will begin international service in January with flights between its home base of Calgary International Airport (YYC) and Orlando International (MCO), Los Angeles International (LAX) and Phoenix Sky Harbor...

Nakornkhet Named DEN CFO/EVP

Nakornkhet Named DEN CFO/EVP

Mike Nakornkhet has been named chief financial officer and executive vice president for Denver International Airport. He is responsible for overseeing the financial and strategic management of airport’s capital program and operating budget, with annual revenues of...

Modalis Launches airportCX Service

Modalis Launches airportCX Service

Vancouver-headquartered Modalis Infrastructure Partners has launched airportCX by Modalis, a customer experience-focused service that can help airports fully harness the difference that stellar customer experience can make. airportCX will offer a full-spectrum suite...

DTW Adds Passenger Assistance Programs

DTW Adds Passenger Assistance Programs

Detroit Metropolitan Wayne County Airport (DTW) is striving to enhance the customer experience at DTW by introducing two new initiatives to assist passengers in need: the DTW Dogs Pet Therapy program and the Hidden Disabilities Sunflower program. DTW Dogs program is...

PHL Spotlights New Concessions

PHL Spotlights New Concessions

Philadelphia International Airport (PHL) this week touted the opening of eight new shops and restaurants in recent months, and said that three additional concessions locations - Qdoba, Sbarro and Evolve - will be added by year end. The eight openings in the PHL Food...

U.S. Airports Dominate Connectivity Rankings

U.S. Airports Dominate Connectivity Rankings

US airports are currently the most internationally connected airports in the world, according to the Megahubs 2022 report released by OAG. The report, the first Megahubs update since the pandemic, found that 13 of the Top 20 most internationally connected airports are...

Canada Drops COVID-19 Border Restrictions

Canada Drops COVID-19 Border Restrictions

The Canadian government will drop all COVID-19 border restrictions for travelers entering Canada, beginning October 1. The government will no longer require proof of COVID-19 vaccination and pre- or on-arrival testing, and will eliminate quarantine and isolation...

Tech Enhancements Aid DFW Travelers

Tech Enhancements Aid DFW Travelers

More technology will ease the passenger journey at Dallas Fort Worth International Airport (DFW) with the addition of contact-less shopping at three new locations. The stores feature  the latest grab-and-go technology, where travelers can scan their credit card for...

Hudson Extends LAS Contract; Plans New Stores

Hudson Extends LAS Contract; Plans New Stores

Hudson, a Dufry company, has secured a contract extension with the Clark County Department of Aviation, to provide concessions at Harry Reid International Airport (LAS) through 2038. As part of this new deal, Hudson will convert 17 of its 31 existing stores into all...

MAGAZINE

Airport Experience News Magazine | Summer 2022

In This Issue

Lounges Evolve as Interest Spikes

Summer 2022

Alternative Concessions Models Gain Tration

Summer 2022

Airports Embrace Digital Solutions for Passenger Satisfaction

Summer 2022

Tracking Streamlines Passenger Journeys

Summer 2022

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