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Principal Property Representative Assistant Manager & Strategic Customer Experience

The Aviation Department is seeking an experienced Concession Assistant Manager to support key concession programs and initiatives with internal and external partners to advance strategic commercial and customer experience (CX) objectives in connection with 500+ terminal concessions at the Port Authority’s airports – Newark Liberty International Airport (EWR), LaGuardia Airport (LGA), John F. Kennedy International Airport (JFK), and New York Stewart International Airport (SWF).  Under the supervision of the Manager, Concessions and Strategic Customer Experience this position serves a crucial role in supporting the guidance and direction of the Concessions & Strategic Customer Experience unit staff towards advancing strengthen compliance, industry intelligence, strategic analysis, business financing and customer experience initiatives.  This willimprove customer perceptions and maximizing revenue generation in the Aviation Department.

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