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Fitch Predicts “Relative Calm” For Transportation In 2024

Next year looks to be a less volatile year for U.S. transportation as the U.S. economy heads towards a possible slow down, according to Fitch Ratings in its 2024 outlook report for the sector. Fitch economists are calling for the U.S. economy to slow progressively in...

Central Market Opens At Midway

Chicago’s Midway International Airport (MDW) has reopened its Central Market concessions area, marking the completion of the historic Midway Modernization Program (MMP), the most comprehensive investment in Midway’s facilities in more than two decades. The revamped...

AX Awards Nominations Reach Record Level

Airport and concessions industry professionals nominated nearly 350 teams, individuals, companies and brands to compete for the 2024 Airport Experience Awards. The number of nominations sets a new record for the awards program. AXN’s most nominated category this year...

AX Awards Nominations Now Open!

AXN is now seeking nominations for its 2024 Airport and Concessions Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and find out how to nominate. Nominations are open to subscribers only, subscribe now to participate.

MIA Launches Second Public Innovation Challenge

MIA Launches Second Public Innovation Challenge

Miami International Airport (MIA) and the Miami-Dade Innovation Authority,  (MDIA), a nonprofit that looks for ways to improve the quality of life for local residents, have launched the second Public Innovation Challenge to support tech start-ups seeking solutions to...

Armstrong Named MEM Senior Business Development Manager

Armstrong Named MEM Senior Business Development Manager

The Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), has named Regina Armstrong as its new senior manager of business development. Armstrong will be responsible for planning, directing, organizing and coordinating the...

GOAA Hosts Advanced Air Mobility Event

GOAA Hosts Advanced Air Mobility Event

The Greater Orlando Aviation Authority (GOAA), operators of Orlando International Airport (MCO), recently held its first Advanced Air Mobility (AAM) Industry Day, an event that underscored authority’s efforts to bring the future of air transportation to the region....

PHL To Host Employee Fashion Show

PHL To Host Employee Fashion Show

Philadelphia International Airport (PHL) this week will hold a fashion show with airport employees showcasing the latest in fashion for modern travelers. On December 7, volunteer team members from various departments throughout the airport will be professionally...

Gore Joins AeroCloud In Sales Role

Gore Joins AeroCloud In Sales Role

Intelligent airport management platform AeroCloud has appointed Jeff Gore as vice president of global sales as it looks to drive revenues through the expansion of AeroCloud’s network of airport customers. Gore has spent much of the past 15 years on scaling software as...

Paradies Lagardère Expands Hologram Partnership To YYZ

Paradies Lagardère Expands Hologram Partnership To YYZ

Paradies Lagardère and ARHT Media, a leader in the development and distribution of high-quality, low latency hologram and digital content, have expanded their previously announced collaboration to Toronto Pearson International Airport (YYZ). This holiday season, YYZ...

LAWA, URW Launch Water Bottle Initiative

LAWA, URW Launch Water Bottle Initiative

Unibail-Rodamco-Westfield (URW) Airports in partnership with Los Angeles World Airports (LAWA) has launched the Sustain with Love water bottle campaign in support of the airport’s move to encourage more sustainable travel.  The exclusive LOVE at LAX water bottles...

Meleandez Named DEN Chief of Staff

Meleandez Named DEN Chief of Staff

Denver International Airport (DEN) has appointed Maria Meleandez as its airport chief of staff, an executive vice president level position where she will be responsible for overseeing government affairs and global public policy, culture and strategy and the Center of...

Metz Partners On AI-Powered Checkout Tech

Metz Partners On AI-Powered Checkout Tech

Metz Culinary Management (Metz) is partnering with Mashgin to deliver contactless checkout technology to airports and other high-volume locations. The technology utilizes 3D cameras combined with A.I. to speed up the checkout process. Guests simply place their items...

De Oliveira To Vacate ACI-World Post At Year End

De Oliveira To Vacate ACI-World Post At Year End

Luis Felipe de Oliveira, director general of Airports Council International (ACI) World, will step down from his role at the end of 2024. De Oliveira expresses his desire to return to Europe with his family after four years at the helm of ACI World. Taking on the role...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2023

In This Issue

Airports, Operators Evolve Data Sharing Strategies

Customer Service Issue 2023

Guest Experience Takes Center Stage

Customer Service Issue 2023

Tracking and Optimizing the Passenger Experience

Customer Service Issue 2023

New Advances in Airport Wayfinding

Customer Service Issue 2023

New DAL Director Shares Vision

Customer Service Issue 2023

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