HappyOrNot, the Finnish company that created the “Smiley” feedback system, has released its first “Airport Report,” a study on customer satisfaction based on data collected by HappyOrNot smiley terminals in 160 airports across 36 countries. The report uses this customer feedback to determine which airports are the happiest, how some parts of the air travel experience are happier than others, and which dates and times are best for travel.
According to HappyOrNot’s Airport Report, the world’s eight happiest airports are, in order: Exeter Airport (U.K.), Cork Airport (Republic of Ireland), Leonardo da Vinci-Fiumicino Airport (Italy), Dallas-Fort Worth Airport (U.S.), Newcastle International Airport (U.K.), London Southend Airport (U.K.), Cardiff Airport (U.K.), and Keflavik International Airport (Iceland).
