The winners of the ARN Awards recognizing excellence in the airport concessions industry were announced on March 15, during the final night of the ARN 2018 Revenue Conference & Exhibition at the Rosen Shingle Creek in Orlando.
The winners were chosen from a group of outstanding finalists that were voted on by a committee of industry professionals.
Also, for the third year in a row, USA Today recognized the winners of its 10Best Readers’ Choice Awards. Developed in partnership with ARN, these awards allow the traveling public to vote on consumer-facing awards, such as best airport bar and best airport for shopping.
All award winners will be featured in the April edition of ARN Magazine. The issue will also feature coverage of the highlights of the 2018 conference.
Below is a comprehensive list of the categories and winners.
ARN Awards
Property Manager of the Year
Laurie Noyes
Airports with the Best Customer Service
Austin-Bergstrom International Airport
Calgary International Airport
Dallas/Fort Worth International Airport
Airports with the Best Management Teams
Indianapolis International Airport
Minneapolis-St. Paul International Airport
Portland International Airport
Airports with the Best Overall Programs
Dallas/Fort Worth International Airport
Pittsburgh International Airport
Portland International Airport
Airports with the Best Design Programs
Austin-Bergstrom International Airport
Greenville-Spartanburg International Airport
Tampa International Airport
Airport Restaurant Bar of the Year
Book & Bourbon Southern Kitchen
Best Airport Restaurant Design
Kaedama by OTG – EWR Concourse C
Best Retail Store Design
Timberline by RLK and Company – PDX
Best Chef-Driven, Local or Regional Restaurant
The Country Cat Dinner House & Bar
Best Local or Regional Retail Store
Liquid Assets by Ironworks Distillery
Best New Food & Beverage Concept
Five Borough Food Hall by SSP America
Best New Specialty Retail Concept
Lolli and Pops by St. Croix Airport Retail and Pacific Gateway Concessions
Best Food Brand Restaurateur
High Flying Foods
Best Retail Brand Operator
Paradies Lagardère for Brooks Brothers
Best Overall Food & Beverage Restaurateur
HMSHost Corp.
Best Overall Retailer
Paradies Lagardère
Best Travel Convenience Operator
Hudson Group
Restaurateur with the Highest Regard for Customer Service
SSP America
Retailer with the Highest Regard for Customer Service
InMotion Entertainment Group LLC
Best DBE Operator
OHM Concessions Group
Best Franchise Brand
Chick-fil-A
Best Passenger Service
Escape Lounge
Best Innovation
iPal Robot
USA Today 10Best Readers’ Choice Awards
Best Airport Bar
LoLo American Kitchen & Craft Bar (MSP)
Best Airport Bar/Restaurant Atmosphere
Summer House Santa Monica (ORD)
Best Airport for Dining
Hartsfield-Jackson Atlanta International Airport (ATL)
Best Airport for Shopping
Hartsfield-Jackson Atlanta International Airport (ATL)
Best Airport Grab-and-Go Dining
Phil’s B.B.Q. (SAN)
Best Airport Local/Regional Dining
Hubcap Grill & Beer Yard (IAH)
Best Airport Newsstand/Travel Essential
Univision (DFW)
Best Airport Shop for Local Merchandise
Savannah’s Candy Kitchen (ATL)
Best Airport Sit-Down Dining
Osteria by Fabio Viviani (LAX)
Best Airport Service/Amenity
The Club at SJC (SJC)
