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Customer Service At Forefront Of PDX Employees’ Minds

Portland International (PDX) launched a new initiative Monday, aimed at improving the airport’s customer service.

All 10,000 employees have learned the newly unveiled mantra, “Our Favorite Connection, You,” which aims to beef up customer service.

“PDX is known for its good customer service, but employees are now being challenged like never before to raise the bar even higher,” says Donna Prigmore, customer relations manager for PDX.  “By encouraging a personal sense of responsibility among all PDX employees and setting very high expectations, we’ll accomplish our goal.”

Prigmore says the added customer service is necessary, especially when the economy is down and consumers expect service to be higher.

“It’s plain and simple: We can’t afford not to focus on customer service right now,” she says.

The new campaign relies on customers to give recognition to airport employees. Every month, 500 travelers and guests will receive a special card that they can give to any airport employee who provides outstanding customer service to them personally.

The roll-out for the program goes through Sunday. Promotional tables are scattered throughout the airport, and they include small tokens of appreciation for airport guests, along with information about the various components of the new initiative.