Cincinnati/Northern Kentucky International (CVG) is partnering with Astronomer, a local tech startup, on a pilot program that will use real-time data collection to improve the customer experience and airport operations.
Astronomer uses automatic data integration with a list of data sources and builds custom integrations on request.
“Like any large company, multiple data sources present opportunities for improvement but require staff time to analyze the data in order to act on it,” says Brian Cobb, vice president of customer experience at CVG. “That’s why we’re collaborating with Cincinnati-based startup, Astronomer, who has developed an innovative solution to stream multiple data sets into one visual reporting source. We’ll now have access to near-real time metrics that matter in one location, including security wait times, flight performance and weather. Having the data summarized on one platform will allow us to see the big picture and adjust quickly to conditions and influence outcomes to deliver results that will positively impact our customers.”
