Denver International Airport (DEN) this week became the latest U.S. airport to support passengers with hidden disabilities by partnering with the Hidden Disabilities Sunflower organization for the Sunflower Lanyard program.
Travelers, travel care companions, and care partners can now obtain a Sunflower Lanyard from a DEN Ambassador or a Customer Service Agent at any of the four customer service information booths at the airport, located in the terminal and in the center of each concourse.
There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard and by wearing the lanyard, DEN team members can be signaled that a person has a hidden disability and may need extra support getting through the airport.
“The Sunflower Lanyard program embodies two of Vision 100’s guiding principles: equity, diversity and inclusion and enhancing the customer experience,” said DEN CEO Phil Washington. “By implementing this program, we can better support our passengers who may need more assistance while on their journey through DEN and help make their travel experience more comfortable and enjoyable.”
The Sunflower Lanyard first started at Gatwick Airport (LGW) in Great Britain and currently more than 140 airports across the world now participate in the program. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability.”