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DEN Launches Pre-Book Luggage Program

Denver International Airport (DEN) has launched a new pilot program with Baggage Airline Guest Services (Bags) and CLEAR that allows CLEAR members to pre-book checked luggage before arriving at one of two Bags locations at DEN.

Bags currently operates DEN’s free bag check program at two locations – on 75th Avenue near the Pikes Peak Shuttle Lot and on the Transit Center near the RTD A-Line.

Under the pilot program, CLEAR members can pre-book checked luggage through the Bags’ website, so their luggage tags and boarding passes are ready upon arrival at either one of the existing Bags locations. CLEAR members will drop their bags using a priority bag check lane, then can proceed to CLEAR’s existing expedited identity verification lanes at the security checkpoint.

“DEN is continuing to explore innovative ways to improve the passenger experience, and we’re excited to pilot this enhanced bag-check service in partnership with CLEAR and Bags,” said DEN CEO Phil Washington. “We hope this will encourage even more passengers to use our free bag check program and have a smooth airport experience.”

Bags’ services are available to passengers flying domestically on Alaska, United, American, Spirit, Delta, and Southwest airlines. Flights to international destinations are not eligible for the bag check service. Luggage must be checked in a minimum of 90 minutes before a flight. Airline bag fees still apply and can be paid at all bag check locations.

“When we began brainstorming this idea, CLEAR and Bags both knew the high level of customer satisfaction we currently provide our passengers, said Bob Miles, Bags president. “Together, this service will provide predictability of processing during luggage check-in and TSA processing, which would alleviate an occasionally challenging experience and enhance the passenger experience.”