HMSHost Corp. is expanding the use of its robotic customer service agent, Pepper the Robot, a 4-foot-tall humanoid robot that engages with guests at HMSHost’s North American airport restaurants. Pepper the Robot helps guests by providing menu details, making menu recommendations and answering other questions, which differ by airport.
Pepper has recently made its debut in three additional HMSHost North American airport restaurants. At Avenue des Canadiens in Montreal-Pierre Elliott Trudeau International Airport (YUL), Pepper the Robot can speak to patrons in English or French. Pepper has also been installed at the Washington Redskins Burgundy & Gold Club in Washington Dulles International Airport (IAD) and at Point the Way Café in Los Angeles International Airport (LAX).
