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MCO Debuts Information Communications System

Orlando International Airport (MCO) has unveiled the new state-of-the-art informational communications program for the recently opened 1.8 million square foot Terminal C that includes creative content on concessions and amenities alongside dynamic, automatically updated travel information throughout the airport.

MCO turned to Synect to create the Passenger360 system at the airport that can accommodate and reflect real-time airport activity by automatically making thousands of updates per second to the dynamic informational content. The content is displayed on four video walls with 55 displays, two video walls with 28 displays and two video walls with 18 displays at ticketing, which share airport and airline branding, flight information, wait times, QR codes to concessions options and more.

There is also a 22-display video wall at the Palm Court showing FIDS information alongside walk times to gates and airport messaging, two wayfinding video walls with 24 displays each and additional wayfinding throughout the terminal.

All told the visual communication system plays across 872 connected screens at the security area, gates, arrivals, Customs and Border Protection (CBP), international and domestic baggage claim, ground transport and wayfinding throughout the terminal.

“From the beginning, GOAA and the entire Terminal C team were striving to build the best facility and deliver the best passenger experience possible,” said Brian Engle, director of customer experience for the Greater Orlando Airport Authority (GOAA), operator of MCO. “Through our collaboration with Synect, we are giving passengers all the information they need, when and where they need it, to make their journey as smooth, engaging and delightful as possible.”