Memphis International Airport (MEM) this week announced it is launching a Hidden Disabilities Sunflower lanyard program, joining a growing number of domestic and international airports looking to discreetly identify and assist travelers with hidden disabilities.
The lanyards, which are free for passengers, allow those with hidden disabilities to indicate they might need additional assistance from employees, such as extra time needed at check-in or security, escorting to gates, or assistance with reading signage or other airport procedures.
No documentation is required for those requesting the sunflower lanyard, the program participation is voluntary, and passengers do not need to disclose the nature of their disability. While the lanyard program is designed to provide additional convenience for passengers, it does not guarantee fast tracking through security or any preferential treatment.
The Hidden Disabilities Sunflower Lanyard Program was started in London’s Gatwick Airport (LGW) in 2016 and is now recognized by most airports in the UK and many in the U.S.
MEM is excited to join the growing number of airports who are participating in this excellent program,” said Scott Brockman, president and CEO of the Memphis-Shelby County Airport Authority, operator of MEM. “The sunflower lanyard allows passengers to discreetly inform us of their need for additional assistance, increase their level of comfort, and receive a higher level of customer service from airport staff.”
