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MIA Launches Queuing Assistance Program

Miami International Airport (MIA) has launched a new program for passengers with disabilities or limited mobility arriving from foreign destinations, enabling them to request special queueing assistance when traveling through the U.S. Customs and Border Protection (CBP) area.

If a passenger does not request a wheelchair from their airline but still requires special queueing assistance in the Customs area, they can complete an accessibility lane request form at MIA’s website 48 hours in advance of their arrival. Once they arrive at Customs, they will be directed to the accessibility lane for CBP processing.

Additionally, MIA provides sunflower lanyards free of charge to travelers with hidden disabilities. The lanyards act as a discreet indicator to airport employees that the owner may need some extra time during the travel process.