The Tennessee Center for Performance Excellence has named the Metropolitan Nashville Airport Authority a recipient of the 2009 Commitment Award.
“The airport authority is dedicated to providing the Nashville Airports Experience through exemplary customer service and premier facilities,” MNAA President and CEO Raul Regalado says. “As an organization, we are improving our processes and customer focus through performance excellence initiatives and are honored to be recognized again by the TNCPE for these efforts.”
Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the “Criteria for Performance Excellence” established by the Baldrige National Quality Program as the evaluation tool. Awards are presented in four categories: interest recognition (the beginning level), commitment, achievement, and the highest level: excellence.
“In the most difficult economic environment in more than 75 years, it’s the organizations that build and maintain excellent systems and procedures that endure,” says TNCPE President and CEO Katie Rawls. “All winners of 2009 TNCPE Awards are putting those types of systems into place, and will thrive well into the future as a result.”
The award will be presented during the 17th Annual Excellence in Tennessee Awards Banquet on Feb. 24.
The Metropolitan Nashville Airport Authority is responsible for planning, construction, operation and management of Nashville International and John C. Tune Airports.