© 2024 Airport Experience® News​

New IND Takes Off In Major Way

The new Indianapolis International (IND) is open for business and going strong.

The facility, which opened Nov. 12, had a smooth opening, says Jerry Wise, director of new airport business development for the Indianapolis Airport Authority.

“From the passenger standpoint, the airport opened without any glitches,” he says. “People were able to retrieve their bags, park their cars, and enjoy all 51 concessionaires on Day 1.”

A wide variety of dining and retail options are available to passengers, including Champps, Cold Stone Creamery (2 locations), Giorgio’s Pizza, Green Leaf’s & Bananas (in partnership with Midfield Concession Management, and a franchisee of Villa Enterprises), Qdoba, South Bend Chocolate and Vinea Wine Bar, all Areas USA Inc.; HUB Convenience, RELAY, USA Today Travel Zone and Artizan/Fruits & Passion, all HDS Retail, North America 96th St. Steakburgers; Café© Patachou, facetime (in partnership with RDG), King David Dogs, Pacific Outfitters (in partnership with RDG), Starbucks and Wolfgang Puck, all HMSHost Corp.; Brooks Brothers, Civic Plaza Travel Mart, CNBC Indianapolis, Cultural Crossroads, Hoosier MarketPlace, Indiana MarketPlace and Vera Bradley, all The Paradies Shops; and Camden Food Co., Harry and Izzy’s, Indy 500 Grill and Retail Store and Shapiro’s Delicatessen, all SSP America.

Other retailers include Borders; Brickyard Authentics; Brookstone; Copper Moon Coffee (CC Holdings); Enroute Spa; Harley Davidson; Johnston & Murphy; Just Pop In; Lids; McDonald’s; Naked Tchopstix; Natalie’s Candy Bar; T.G.I. Friday’s; Sterling Works and Travelex.

“The response has been overwhelmingly positive,” Wise says. “From the shopping and dining options to expanded parking services to the aesthetic appeal of the facility itself, passengers and visitors alike have been extremely pleased with the new facility.

“The traveling public is continuing to respond very positively and things are operating smoothly,” he continues. “We think the new facility offers a much-improved passenger experience to the old airport but, like any airport authority, we are always exploring ways to improve the passenger experience.”