The Port Authority of New York & New Jersey has launched a new Web
site, the first overhaul since the site’s inception 13 years ago.
“In recent years, we’ve worked on multiple fronts to make the port
authority more accessible and transparent to the public we serve,” says
Anthony R. Coscia, port authority chairman. “Our new Web site is a
major advance on these efforts, by providing more information about our
various businesses and making that information available in a
The site – www.panynj.info – is available at welcome centers at the
port authority’s airports. It is the culmination of results found after
the authority surveyed customers about what is important to them. They
said they wanted better maps to help navigate the authority’s
facilities, better navigation to help find information, information on
mass transit systems and up-to-the-minute airport information.
The site includes those features, as well as a pilot program that will
help travelers find the least expensive airfare available at Stewart
International (SWF), current weather conditions and a few other new
Port authority officials say they will continue to ask the public for ideas on how the site could be even further improved.
“Giving our customers the information they need, when they need it, is
critical to running a transportation system that serves millions of
travelers a year,” says Susan Bass Levin, port authority deputy
executive director. “We listened to our customers and developed our Web
site with the type of information they want, and the ability to quickly
and easily find it.”