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PIT Partners with AI firm to Monitor Wait Times

Pittsburgh International Airport (PIT) is partnering with local artificial intelligence (AI) software firm Zenzors to take some of the stress out of travel by providing travelers with accurate times at TSA security check points.

Zenzors software uses data gathered via closed-circuit cameras to generate estimates, accurate within two minutes, for the amount of time passengers will wait in any of the three lines at the airport’s primary security checkpoint.

Those times will be displayed on screens throughout the Landside Terminal as well as on the airport’s website, FlyPittsburgh.com. Wait times at the alternate checkpoint will be added later as cameras are installed. PIT is the first airport in the country to utilize Zensors’ technology.

“We’re constantly looking for ways to improve the passenger experience, especially with the innovative use of emerging technologies developed right here in Pittsburgh,” says Christina Cassotis, PIT CEO. “We know security can be a frustration for travelers and having accurate wait estimates can help set expectations and aid in planning trips.”

Zensors uses a specially trained neural network that continually observes and learns how long passengers are waiting in line while also weighing factors such as the time of day and the number of TSA agents on duty. Estimated wait times are updated every minute, and arrows indicating whether those times are increasing or decreasing are also displayed.