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Plaza Premium Partners with Capital One

Airport hospitality service provider Plaza Premium Group is partnering with Capital One Financial Corporation, a U.S. financial services company based in McLean, Va., to create a unique, customer-first airport lounge at Dallas-Fort Worth Airport (DFW).

The Capital One-branded airport lounge is set to launch later this year in DFW’s Terminal D (International Departures). Capital One will leverage Plaza Premium Group’s expertise in airport lounges, including space and experience design, product development, pricing strategy, food and beverage concepts, premium customer service and lounge operations. The new Capital One lounges aim to fulfill the needs of various traveler types from business travelers, adventurers, families to honeymooners with desires to enjoy a memorable pre-flight experience.

“As travel demand is slowly resuming, we are grateful to be trusted by Capital One to establish the future of travel together, as well as expanding our world-class airport hospitality service to travelers not just in the US, but also around the world,” said Bora Isbulan, chief commercial officer of Plaza Premium Group. “With Plaza Premium Group’s 22 years of expertise in building world-class lounge experience, we are confident in developing a comforting, memorable and seamless airport experience that delights Capital One’s customers and serves travelers evolving needs and expectations.”

The new Capital One Lounges offer a modern space full of unique amenities that are intentionally designed to provide relaxation, rejuvenation and exploration. Key features include:

  • A thoughtfully designed and industry-leading grab and go food section featuring curated menus by local, up and coming chefs, healthy selections made with regionally sourced ingredients and sustainable packaging that will make “sad salads” a thing of the past.
  • For travelers with more time to spare, a restaurant-quality in-lounge dining experience with unique touches like craft cocktails on tap, local beers and regional wines.
  • Wellness-focused amenities to recharge, relax or a little bit of both with a cycling and yoga room, relaxation rooms, nursing rooms and shower suites with luxury bath amenities.
  • All in all, a safe and welcoming environment for our customers as they start to travel again and will be implementing COVID-conscious cleaning protocols and standards within our lounges.

“When designing the new Capital One Lounges, we talked to customers and industry experts to understand what works and what doesn’t in the current travel environment, and sought to create something different for travelers,” said Jenn Scheurich, senior director and head of the lounge program at Capital One. “We’re thrilled to be partnering with Plaza Premium Group and look forward to tapping into their expertise in this space to deliver a best-in-class experience.”