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Priority Pass Expands Airport Takeout

Airport experiences program Priority Pass, owned and operated by Collinson, has expanded Servy’s Airport Takeout service, helping travelers save time with seamless food ordering.

More than 14 million Priority Pass members have access to the airport take away service, Collinson said. Additionally, the number of food and beverage (F&B) outlets has grown by 65%, offering convenient takeaway ordering from more than 485 outlets at 44 airports across the UK and the US, including Dallas Fort Worth International Airport (DFW), Los Angeles International Airport (LAX) London Heathrow (LHR) and Manchester Airport (MAN).

Bringing a wide variety of F&B options to travelers, Airport Takeout caters for a wide selection of in-airport dining choices and dietary requirements including vegan, gluten free, vegetarian and a vast array of global cuisines.

Airport Takeout is powered by Servy, the enterprise self-service platform for hospitality formerly known as Grab. The solution lets members select and pay for food and beverage orders from participating outlets through the Priority Pass app*, which members must be logged into. A paid-for takeaway service, Airport Takeout is not redeemable as an entitlement.

“Travel is not just about enjoying the destination,” said Christopher Evans, joint CEO of Collinson. “The experience of the journey is just as important and, for many travelers, dining at the airport is something they look forward to. We also recognize that for many, having the ability to browse for specialist dietary requirements is a welcome addition to improving their overall travel experience, helping travelers pre-plan their dining and removing a potential layer of stress from their journey.”  He added that the expanded Airport Takeout service “forms part of our goals to deliver a broad range of digitally-enabled traveler experiences.”

Airport Takeout especially caters to a growing demand from travelers for digital solutions that speed up the airport journey and make the travel experience more seamless and convenient. “Traveler needs and behaviors are continuously evolving, which presents a tremendous opportunity for us to transform the airport dining experience together with our strategic partner, Collinson,” said Jeff Livney, founder and customer experience officer of Servy. “We’re excited about the future and continuing to work together to develop digital experiences and contactless solutions that will not only be more convenient for travelers but will also maximize value for our airport and hospitality partners.”