Seattle-Tacoma International Airport (SEA) has announced new services designed to make the airport more accessible for all guests, including a pilot program to assist guests with hidden disabilities.
Among the new services available to aide travelers’ journeys through the airport is the sunflower lanyard, an initiative borrowed from Gatwick International Airport (LGW) in London. The lanyard is a silent but clearly visible way for passengers to communicate to airport staff that they may require extra assistance. The lanyards will be offered for free, beginning Monday, October 28 at the customer service desk.
A hearing-loop project is also underway. That would help airport guests with impaired hearing by connecting to cochlear implants and other hearing aids. Five new wheelchair-accessible vans will also join the SEA fleet of taxis that transport visitors to and from the premises.
Other improvements are being made to ensure the airport remains compliant with all codes and standards, according to airport officials.
“We are working to make Sea-Tac Airport the most accessible airport in the nation,” says Port of Seattle Commissioner Peter Steinbrueck. “All travelers should feel welcomed and that the airport meets their needs. New initiatives like the sunflower lanyards and improved design make travel more accessible and less stressful for everyone.”