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Servy, Partners Win ORD Mobile Order Contract

Mobile ordering platform Servy said this week that its Grab Airport Marketplace product has been awarded the contract at Chicago O’Hare International Airport (ORD) as part of a joint bid with Chicago-based, minority-owned Hyde Park Hospitality, and UnibailRodamco-Westfield Airports (URW Airports).

The City of Chicago selected the Grab Chicago joint venture to enable ORD customers to easily search, browse, order, and pay for food, beverages, and retail products from their phones for pick-up or delivery. Set to launch before the 2022 holiday season, the expanded mobile ordering program will add dozens of new options and in-terminal delivery across Terminals 1, 2, 3 and the new ORD Terminal 5.

“We are excited to launch an airport-wide digital marketplace and in-terminal delivery service for O’Hare International Airport,” said Jamie Rhee of the Chicago Department of Aviation, which manages both ORD and Midway International (MDW) airports. “This collaboration is a win-win for our City and our customers—not only does it enhance customer choice and convenience, but it also advances local, minority-owned, and small business participation in our airports.”

The Grab Chicago partnership will combine Servy’s industry leading platform with the local operational expertise of Hyde Park Hospitality, the integrated digital and physical marketing led by URW Airports, and in-terminal delivery via AtYourGate.

“As a Chicago-based 100 percent minority owned- and operated- business, we couldn’t be happier to partner with Servy and URW to bring the Grab Airport Marketplace to our home at O’Hare,” said Marc Brooks, president and CEO of Hyde Park Hospitality. “We look forward to merging our vast hospitality and local operational knowledge with Servy’s leading marketplace technology to bring this fantastic, proven product to millions of passengers from around the world.”

Servy’s Grab Airport Marketplace platform is currently available at more than 80 airports worldwide.

“Being able to offer digital-ordering options for travelers at airports has become enormously important in recent years as travelers expect more enhanced and connected experiences on their journeys,” said Jeff Livney, chief experience officer of Servy. “We are thrilled to be partnering with the Chicago Department of Aviation, Hyde Park Hospitality, and URW Airports, to further enhance the airport experience at ORD.”