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DTW Adds Passenger Assistance Programs

DTW_Dogs_Pet_TherapyDetroit Metropolitan Wayne County Airport (DTW) is striving to enhance the customer experience at DTW by introducing two new initiatives to assist passengers in need: the DTW Dogs Pet Therapy program and the Hidden Disabilities Sunflower program.

DTW Dogs program is designed to eliminate some of the stress traveling can cause through interaction with certified therapy dogs from The Fur Angels Pet Therapy Group, based in Rochester, Michigan. Each team volunteering at DTW has been trained to assist customers.

DTW is also the latest U.S. airport to launch Hidden Disabilities Sunflower Program, which allows travelers with hidden disabilities to discreetly identify themselves airport staff by displaying a sunflower lanyard or wristband. The Hidden Disabilities Sunflower program is recognized in more than 160 airports worldwide, including more than 50 in the United States.

“We are constantly looking for opportunities to address the needs and exceed the expectations of our customers,” said Chad Newton, CEO of the Wayne County Airport Authority, operator of DTW. “We hope the Hidden Disabilities Sunflower program will help travelers across the disability community feel even more welcome at DTW. We want our customers to know they’re supported. Through our DTW Dogs initiative, we’re fairly confident every customer who crosses paths with our volunteers will leave smiling. After the last two years of the pandemic, our DTW team wants to lift everyone’s spirits; we believe these new programs will accomplish that goal.”

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