Vancouver-headquartered Modalis Infrastructure Partners has launched airportCX by Modalis, a customer experience-focused service that can help airports fully harness the difference that stellar customer experience can make.
airportCX will offer a full-spectrum suite of services and solutions, developed to align organizational objectives, identify and fill gaps with proven strategies and processes, measure success and course correct as needed.
Modalis said airportCX is complimentary to the company’s integrated suite of services, particularly airportQM, which specializes in airport quality management and operational performance.
“From increased loyalty and customer retention to creating brand advocates and growing revenue, airportCX has been created from the ground up by a team of industry veterans to drive results—for your customers and your airport organization,” said Curtis Grad, chief executive and founding partner of Modalis. “Importantly, airportCX can adapt to any airport’s needs, whether you’re just beginning your customer experience journey or looking to refine an already well-developed program.”
With airportCX, Modalis team of experts works with each airport to determine its objectives and resources, and builds a customized program designed to meet needs and drive positive results, including diagnostics and recommendations on what to prioritize to bringing stakeholders along on the journey and building a roadmap for continuous improvement.