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HOUSTON AIRPORT SYSTEM SEEKING ON-CALL GUEST EXPERIENCE MANAGEMENT SERVICES

The Houston Airport System (HAS) is seeking a qualified firm(s) through an RFP to provide comprehensive On-Call Guest Experience (GX) Management Consulting Services in support of the HAS Guest Experience Strategic and Programmatic Consultation and Professional Services to include Guest Experience Management and Action Planning; Performance Management and Quality Assurance; Guest Experience Training; Rewards and Recognition Programs; and Mystery Shopping for HAS. This is for services on an on-call basis for a contract term of five (5) years with two (2) one (1) year options.

Notice to Bidders

Guest Experience On-Call Strategic Consultation and Professional Services Houston Airport System (HAS) Guest Experience On-Call Strategic Consultation and Professional Services – Strategic Procurement Division – P14-T31226 – 22% MWBE Goal – Pre-Bid Teleconference will be March 2, 2022 at 2:00 P.M. The dial-in number is 936.755.1521, Conference ID 710.870.320#. Interested parties may contact Tia Jordan at 832.393.9153 or via email at [email protected].
Email: [email protected]
WebPage: https://purchasing.houstontx.gov/Bid_Display.aspx?id=T31226

Sealed proposals will be received in the Office of the City Secretary, City Hall Annex, Public Level, 900 Bagby, Houston, Texas, 77002, due at the time listed on the RFP.

Proposals Due – Thursday, March 24, 2022 at 2:00PM (CST)

 

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