JFK International Air Terminal LLC (JFKIAT), the operator of Terminal 4 at JFK International Airport, is seeking a Senior Manager, Commercial to help drive customer satisfaction and revenue growth at Terminal 4. You’ll spearhead initiatives to exceed passenger expectations, enhancing our food & beverage offerings, advertising, and services. Collaborating closely with business partners, you’ll identify and capitalize on opportunities, ensuring an unparalleled customer experience. Your leadership will be instrumental in crafting and executing business plans, negotiating contracts, and fostering partnerships to elevate our commercial success. This dynamic position demands a blend of business acumen, initiative, and operational excellence as you work alongside the Vice President, Customer Experience & Commercial. Seize this opportunity to make a lasting impact and lead the way in shaping exceptional journeys for our passengers.
The Senior Manager, Commercial will:
- Represent the organization’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place.
- Identify and execute a comprehensive strategy to ensure the optimal tenant mix is secured and performs successfully in Terminal 4.
- Lead the RFP and leasing process and protocols for food & beverage, advertising, and service contracts.
- Maintain accountability for revenue projections of the business category.
- Monitor contractual terms, anticipate, and identify the preferred approach to providing passenger amenities and services.
- Proactively engage with partners and stakeholders to identify operational and management complications or challenges and effectively resolve concerns.
- Develop, implement, and ensure compliance of commercial standards, procedures, systems, and guidelines for Terminal 4.
- Demonstrate skill in developing strategies, providing direction, and making decisions to optimize performance and satisfaction.
Preferred Experience
- Bachelor’s degree from an accredited college or university in Business Administration or a related field. Master’s degree is preferred.
- Seven (7) years of commercial/concessions management experience in an airport or real estate/mixed use retail environment, preferably in Food & Beverage, services development.
- A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
Salary & Benefits
The starting salary range for this position is $160,000 – $170,000. The annual bonus is up to 25% based on the performance of the individual and organization. World class health benefits, including family and/or domestic partner, paid by JFKIAT at 100%. 401K matched by company at 50% with no limits. Employee is vested in three (3) years. Relocation benefits available. For instructions on how to apply, pleaseclick here to see the recruitment brochure, or visit the searches tab at www.adkexecutivesearch.com.
Filing Deadline: April 28, 2024
