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YQY, Nuance Group Expand Relationship

Sydney Airports Corp., which operates Kingsford Smith International (YQY) in Australia, and the Nuance Group will expand their partnership in an effort to provide more retail options at the airport.

Nuance will expand its arrivals stores by the end of this year. The company will then add a 38,000-sq.-ft. departure store, which is expected to open by the end of 2009.

The concessions upgrade is part of the airport’s overall $488.8M terminal redevelopment program that will also centralize security and border control and add a new baggage handling system.

The plan is aimed at providing service while doubling capacity to deal with the estimated 20 million international passengers annually over the next 15 years.
Michael Samaras, a spokesman for the YQY, says the process that led to Nuance’s expansion was competitive.

“Nuance’s plans will improve retailing at Sydney Airport by combining innovative store layouts and market-leading retail concepts with targeted strategies to improve average transaction values,” he says. “This will improve the customer experience in all duty-free stores.”

The project “offers unprecedented opportunities to create retail offers that appeal to the diverse range of customers passing through the airport,” says Jann Fisch, chief executive officer for the Nuance Group Australia and New Zealand, in a statement.